Returning your items to a local store location is the quickest way to receive your refund at The Paper Store. Please review the return options below to ensure a successful return. If you have any questions, please feel free to contact Customer Service at (844) 480-7100 or via the Customer Service Form. Returned merchandise must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including bar code/UPC label), accessories, and instructions. The Paper Store does not accept returns on merchandise damaged by the customer.
The Paper Store carefully monitors returns. In some cases, a return may be refused. The Paper Store reserves the right to deny any return.
How to Return an Item
Purchases Made Online
There are two options to return a purchase made at www.thepaperstore.com.
- OPTION 1: You can return items purchased online to any of our store locations. Follow this link to find your local store. For returns made within 45 days of purchase with the original receipt, refunds will be issued for the same amount paid in the same form as the original payment (Paypal receives cash). For returns with a gift receipt, the refund will be issued as a merchandise credit usable in-store or online. If you cannot provide any receipt with your return, you must provide identifying information such as name, address, phone number, and/or email to process your return. Store Manager approval is also required for returns without a receipt. If your return without a receipt is approved, a merchandise credit will be issued at the current selling price of the returned items.
- OPTION 2: You can mail your items purchased online to our Returns Center. Please include a copy of your order confirmation email in your return package along with a completed Return Merchandise Authorization Form (RMA). The RMA form can be printed here. Please note that mailed returns can only be shipped back to our Returns Center and cannot be shipped to a store location. If you no longer have your order confirmation email, please contact Customer Service at (844) 480-7100 or via the Customer Service Form. (Please be aware that online purchases returned by mail to our Returns Center are eligible for a full refund, but ineligible for exchange).
Please note: Refunds for online purchases returned by mail to our Returns Center may take 7-10 business days to process.
Purchases Made In-Store
- Purchases made in-store must be returned in person to any store location. Follow this link to find your local store. Please note that you cannot ship your items back to a store (or our Returns Center) if they were originally purchased in-store.
- For your in-store return, you must provide the original sales receipt or gift receipt. For returns made within 45 days of purchase with the original receipt, refunds will be issued for the same amount paid in the same form as the original payment. For returns with a gift receipt, the refund will be issued as a merchandise credit usable in-store or online. If you cannot provide any receipt with your return, you must provide identifying information such as name, address, phone number, and/or email to process your return. Store Manager approval is also required for returns without a receipt. If your return without a receipt is approved, a merchandise credit will be issued at the current selling price of the returned items.
Please refer to our Refund Methods and Timeframe & Eligibility for Returns sections below for additional details.
Refund Methods
Refunds will be issued in the same form as the original payment except as noted below:
- If a gift receipt is presented as proof of purchase in-store, the refund will be issued as a merchandise credit usable in-store or online.
- Any refunds for items returned in-store 46-60 days after purchase will be issued as a merchandise card for use in-store or online.
- If the original purchase was made online using PayPal, the in-store refund method will be in the form of cash.
Timeframe & Eligibility for Returns
Most items purchased at The Paper Store can be returned for a refund, store credit (issued as a merchandise credit card), or exchange within 45 days of purchase if proof of purchase/receipt is provided.
Items purchased at The Paper Store and returned in-store 46 – 60 days after purchase may be returned only for store credit (issued as a merchandise credit card) if proof of purchase/receipt is provided. Please note Stanley products must accompany a receipt or order confirmation email, otherwise they are not returnable/exchangeable (regardless of timeframe).
The following items are considered Final Sale and are not eligible for return or refund:
- Items Marked "Final Sale".
- Clearance Merchandise
- Gift Cards
- Squishmallows Products
- Permanent Jewelry
- Squishmallows
- Holiday-themed items after the holiday (for example: Valentine's Day items cannot be returned after February 14th)
- Christmas and Hanukkah holiday-themed items can be returned following our normal 60-day return policy deadline, but cannot be returned after January 15th
- Hallmark Keepsake Ornaments can be returned following our normal 60-day return policy deadline, but cannot be returned after December 24th
- Ear Piercing Services
- Permanent Jewlery Services
- Personalized/Engraved Items
- Shipping and Service Charges
