Terms and Conditions

Last Updated: October 25, 2024

These Terms & Conditions apply to websites owned by TPS Group Holdings LLC located at thepaperstore.com, unchartedstore.com and all other sites, services, and tools where these Terms & Conditions appear or are linked (collectively, the “Site”). As used in these Terms & Conditions, “us” or “we” refers to TPS Group Holdings LLC and its subsidiaries and affiliates.

SITE ACCESS

By accessing or otherwise using this website, you agree to be bound by these Terms of Use, as well as any additional terms appearing at applicable sections of this website and all applicable laws and regulations (including export and re-export control laws) and agree that you are responsible for compliance with any applicable laws in the location where you are using our website. Our Privacy Policy and Terms of Services are part of these Terms of Use. If you do not agree to these Terms of Use, please do not use any of TPS Group Holdings’ websites. We reserve the right to modify these Terms of Use at any time and will post such changes here. By continuing to use any of our websites after changes have been posted, you agree to be bound by the modified terms. If you do not agree to any change, you must immediately stop using and accessing the website. Please review the Terms of Use regularly for updates and changes.


The “Last Updated” date, as stated above, indicates the last time the agreement was materially modified. Checking the date above allows you to determine whether there have been material modifications since the last time you reviewed the Terms of Use.


CONTENT

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is either owned or licensed property of us, our suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of TPS Group Holdings LLC and protected by U.S. and international copyright laws. TPS Group Holdings LLC and its suppliers and licensors expressly reserve all intellectual property rights in all Content.



LICENSE AND ACCESS

We grant you a limited license to access and make personal use of the Site and the Content for NONCOMMERCIAL PURPOSES ONLY and only to the extent such use does not violate these Terms & Conditions including, without limitation, the prohibitions listed in the UNLAWFUL OR PROHIBITED USES section of these Terms & Conditions. You may download, print, and copy Content for personal, noncommercial purposes only, provided you do not modify or alter the Content in any way, delete or change any copyright or trademark notice, or violate these Terms & Conditions in any way. Accessing, downloading, printing, posting, storing, or otherwise using the Site or any of the Content for any commercial purpose, whether on behalf of yourself or on behalf of any third party, constitutes a material breach of these Terms & Conditions. The Site is intended for use by individuals 13 years of age or older. If you are under 18, you may use this Site only with the consent and supervision of a parent or guardian.



UNLAWFUL OR PROHIBITED USES

The Site may only be used for lawful purposes in accordance with the terms of the license granted in these Terms & Conditions. As a condition of your use of this Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms & Conditions. Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT:


• Make any commercial use of the Site or its content, including making any collection or use of any product listings, descriptions, prices, or images:
• Download, copy, or transmit any content for the benefit of any other merchant;
• Use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by The Paper Store or generally publicly available browsers;
• Frame, mirror, or use framing techniques on any part of the Site without our express prior written consent;
• Make any use of data extraction, scraping, mining, or other data gathering tools; create a database by systematically downloading or storing Site content, or otherwise scrape, collect, store, or use any content, product listings, descriptions, prices, or images, except pursuant to the limited license granted by these Terms & Conditions;
• Use any meta tags or any other hidden text utilizing any of our brand names, trade names or trademarks;
• Misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site, or express or imply that we endorse any statement you make;
• Use a buying agent to conduct transactions on the Site;
• Conduct fraudulent activities on the Site;
• Violate or attempt to violate the security of the Site, including, without limitation:
• Accessing data not intended for you or logging onto a server or an account that you are not authorized to access;
• Try to change the behavior of the Site;
• Attempt to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures;
• Attempt to interfere with service to any user, host, or network, including, without limitation, via means of submitting malware to the Site, overloading, “flooding,” “spamming,” “mailbombing”, or “crashing”;
• Forge any header or any part of the header information in any e-mail or posting; or forging communications on behalf of the Site (impersonating our website or owned brands) or to the Site (impersonating another user);
• Send unsolicited or unauthorized email on behalf of us or our owned brands, including promotions and/or advertising of products or services;
• Tamper with the Site or use or attempt to use any device, software, routine, or data that interferes or attempts to interfere with the functionality of the Site or any activity being conducted on the Site;
• Use the Site to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including others’ privacy rights or rights of publicity;
• Harvest or collect personally identifiable information about other users of the Site; restrict or inhibit any other person from using the Site (including, without limitation, by hacking or defacing any portion of the Site);
• Use the Site to advertise or offer to sell or buy any goods or services without our express prior written consent;
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes any portion of, use of, or access to the Site;
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site;
• Remove any copyright, trademark, or other proprietary rights notice from the Site.

You should assume that everything read or seen on the website is copyrighted or otherwise protected and owned by us or a third party who licensed or gave permission as part of the sale of products to TPS Group Holdings the right to use such material. Unless otherwise expressly noted, nothing that you read or see on the website may be copied or used except as provided in these Terms of Use or with our prior written approval.

No permission is granted to you to print, copy, reproduce, distribute, license, transfer, sale, transmit, upload, download, store, display in public, alter or modify these materials. You may not:
• Use the materials for any commercial purpose or any public display (commercial or non-commercial);
• Remove any copyright, or other proprietary notations from the materials;
• Transfer the materials to another person or “mirror” the materials on any other server.
• Use imagery or materials from the site to promote your own business or work without our explicit written permission.

We make no warranty or representation that materials displayed on the website will not infringe the rights of third parties.

Trademarks

“The Paper Store,” “TPS Group Holdings LLC,” “Uncharted” and other brand names and its logos are trademarks of TPS Group Holdings LLC. These trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without the prior written permission of TPS Group Holdings LLC. The use or misuse of any of these marks or other information is strictly prohibited.

Products

Products offered on the website constitute a subset of those that are presented in our retail stores. If you wish to avail yourself of a broader product selection, you are invited to visit a retail location of one of our brands: In the Northeast stores are operated under The Paper Store brand, in Florida stores are operated under Hallmark at The Paper Store and Gifts & More at The Paper Store brands, in the Midwest and Mid Atlantic, stores are operated under the Uncharted brand. In spite of all the care taken by us, there may still be inaccuracies in the depiction or description of products on the website. We do not warrant that item descriptions or other content of the website are accurate, complete, reliable, current, or error-free. If a product offered on the website is not as described, your sole remedy is to return it in unused condition for a refund. Photographs of products appearing on a website are not representations regarding the appearance or function of items for sale. They are intended for illustrative purposes only.



Colors

We strive to display colors as accurately as possible on the Site; however, we cannot and do not have any control over settings on your device(s) or other factors beyond our control that may impact the way that our images are rendered.

Limitation of Warranty and Damages

The information on the website is provided “as is” and without warranties of any kind, either expressed or implied, including all warranties of merchantability and fitness for a particular purpose. We make no representation or warranty about the accuracy, completeness, or suitability of any of the material on this website. We make no warranty that the website will be available, uninterrupted, error-free, or free of viruses or other harmful components. We further make no warranty that you will achieve successful results from following any instructions or directions on the website.


The foregoing also applies to any information in any websites hyperlinked to this website. Such links are provided for your reference only. We do not control such third party sites and are not responsible for the content of or any products or services offered on those sites.


In no event will TPS Group Holdings be liable to any person for any damages of any kind, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising out of or in connection with the website or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.


Return & Cancellation Policy
For all returns and cancellations, please see our Return & Cancellation Policy.
Prices

Prices are firm and final. They are expressed in U.S. dollars. All taxes are included in the summary of the order. We reserve the right to modify prices at any time, without notice and without any other formality except to incorporate the modifications into the website, but items ordered are invoiced at the price displayed at the time the order was placed. Despite our best efforts, a small number of the items on the website may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We reserve the right to limit quantities or deny any orders deemed as bulk orders. All shipping costs are invoiced in addition, and indicated on the summary of the order before its final approval by you. We encourage you to print and maintain a copy of your purchase order for your records. Payment, expressed in US Dollars, shall be made exclusively online through the website via MasterCard, Visa, American Express, Discover, Apple Pay and PayPal.Limitations on Quantity

We do not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, we reserve the right to limit quantities on orders placed by the same account, on orders placed by the same credit card, and on orders that use the same billing or shipping address. We will notify you if such limits are applied.

Shipment

Items may be delivered by various shipping carriers. Any delivery times provided on the website are estimates only. Exceeding these times shall in no event be held against TPS Group Holdings or give rise to any cancellation of the contract or to any indemnity whatsoever for damages and interest. The risk of loss and title for such items pass to you upon our delivery to the shipper. Items are always shipped at the risk of the customer, who must check their good condition at delivery. Any problem concerning delivery (damaged parcels, items missing from the invoice accompanying them, etc.) must be brought to our attention within a reasonable time by contacting Customer Service at 1-844-480-7100 or by email. l. See necessary contact information at the end of these Terms of Use.


Submitted Information

If you submit information to us or post information or materials to the website, excluding financial information, but including any comments, remarks, suggestions, ideas, notes, drawings, graphics, photographs, video or other media materials, concepts or other information (collectively, the “Submitted Information”), you are giving the Submitted Information to us free of charge, and the Submitted Information will be treated as non-confidential and non-proprietary and may be used by us for any purpose, without your consent or any compensation to you or anyone else. This is true whether you submit such information to us by email, through a form on the website, on a public forum, or in any other manner. Submitted Information may be readily viewed by us and the general public.


You grant us a royalty-free, perpetual, irrevocable, and fully sub-licensable right to use such Submitted Information throughout the world in any media for any purpose. You further grant us and our sub-licensees the right to use the name that you submit with the Submitted Information. You waive any rights you may have in modifications or alterations to your Submitted Information. In addition, you hereby waive all moral rights you may have in the Submitted Information.


If you believe that any Submitted Information has been used on the website in a manner that violates an intellectual property right or other proprietary right, please contact us. You will not submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law or seek to exploit or harm children. You are solely responsible for any material you submit to us. You represent and warrant that you own or otherwise have rights to use the Submitted Information; that the same is accurate; and that use of the Submitted Information will not cause injury to any person or entity. You will not submit any material which contains a virus or other harmful component, or otherwise tampers with, impairs or damages our brand websites or any connected network, or otherwise interferes with any person’s or entity’s use or enjoyment of the website. You further agree to defend and indemnify us for any breach of this agreement.


We do not endorse opinions submitted to our public forums. In addition, the public forums are for noncommercial use. You agree not to use any public forum for commercial solicitations or advertising or to promote websites or entities that compete with us. While we may not review, monitor, filter or edit every message posted by our visitors, we reserve the right to edit or delete messages in our sole discretion.


We may from time to time expressly request submissions of concepts, stories, or other content from you for various website features including contests and promotions. You understand and agree that you will read any specific rules or other terms and conditions which relate to such features and which govern those submissions. Such rules and/or other terms and conditions shall be incorporated into these Terms of Use.


Registration and Online Store

To obtain full access to the website, you may be required to complete a registration. It is a condition to your use of this website that all information you provide be correct, current, and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You accept responsibility for all activities that occur under your account or password and such use will be deemed to be use by you. You will ensure that all use of your account fully complies with these Terms of Use. Transfer of the account by you to any other person or entity is strictly prohibited.


Termination of This Agreement

TPS Group Holdings LLC may terminate this agreement at any time, without notice to you, if it believes, in its sole judgment, that you have breached or may breach any term or condition of this agreement, or it may terminate this agreement for its convenience. You may terminate this agreement at any time by destroying all materials received from the website and ceasing to use the website.


Dispute Resolution

This agreement has been made in and shall be construed in accordance with the laws of the State of Massachusetts. By using this website, you agree to the sole and exclusive venue and jurisdiction of the state and federal courts of Middlesex County, Massachusetts for any and all disputes arising out of or related to this agreement or the use of this website.


United States Only

All materials on this website are provided solely for the purpose of promoting our operations, services and products in the United States, its territories, possessions and protectorates. We make no representation that the materials on the website are appropriate or available for use in other locations. If, despite these conditions, you use the website from outside the United States, you are solely responsible for compliance with any applicable foreign or local laws.


Miscellaneous Terms

Failure by TPS Group Holdings to strictly enforce any right against you shall not constitute a waiver thereof. If any provision of these Terms of Use is deemed invalid, illegal, or unenforceable such provision will be deemed amended to conform to the applicable laws and the remainder of the Terms of Use shall remain in full force and effect. This represents the full understanding of the parties with respect to the subject matter hereof.



Contact

Any questions may be directed to:

By Mail
The Paper Store
Attention:  Customer Service
20 Main Street
Acton, MA 01720

By Email: [email protected]

By Phone: (844) 480-7100